Hello, Who's Calling? Making Phone Calls in English

About This Resource

A complete Grade 7 ESL speaking pack on phone language. Students learn how to start and end a call, ask for someone, take and leave a message, ask the caller to repeat or spell something and make a simple booking. They order a model call, match phrases to functions, complete a message pad and role-play calls back to back. Includes slides, a lesson plan, worksheet, quiz, homework, A5 flashcards, a rubric, Word files and answer keys.

Overview

Phone calls are hard in a new language because there is no body language to help. Clear, polite set phrases make them much easier. Students learn a call structure: greeting and introducing yourself (Hello, this is Ana), asking for someone (Could I speak to ...?), explaining the reason, checking (Sorry, could you repeat that?), leaving or taking a message and closing (Thanks for calling. Bye!). They practice with a sports center booking and a message for a friend's parent.

Resource Details

Subject: ESL
Topic: Making Phone Calls
Category: Speaking
File Type: PDF
File Size: 323.4 KB
Published: 14 Nov 2026
Downloads: 0

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Grade 7 ESL (ages 12–13), A2–B1 50 minutes Speaking listening functional language note-taking

Learning Objectives

Use set phrases to start, manage and end a phone call.
Take and leave a clear message, checking spelling and numbers.
Ask for repetition and clarification politely.

How to Use This Resource

Mime a phone ringing. Ask: "What do you say first when you answer?"
Teach the call structure and phrases with the slides, then do activities 1 and 2 together.
Students complete activities 3 to 6 and role-play calls back to back. Use the quiz and send the homework page home.

Classroom Activity Ideas

Back-to-back calls: pairs sit back to back so they cannot see each other, just like a real call.
Spelling race: one student spells a name or email; the partner writes it down accurately.
Message chain: a message is passed through three callers; compare the final note with the first.

Differentiation

Support: give a call script with gaps and a phrase card. Challenge: students handle a problem call, such as a fully booked court or a wrong number.

Assessment

Use the worksheet and quiz to check phrases. Use the rubric during the back-to-back role-plays.

Teacher Tips

Teach how to say phone numbers in English (each digit separately, double for repeated digits in British English, and pauses in groups). Practice spelling with the alphabet, as callers often need to spell names. Remind students to stay calm and ask for repetition; it is polite and normal.

What's Included

10-page printable PDF lesson pack: teacher lesson plan with timings, materials and differentiation
Key vocabulary list (6 words with meanings and examples)
Student worksheet (6 activities)
Quiz / assessment (3 parts)
Homework practice page
Printable flashcards: 6 A5 picture cards (separate PDF)
Assessment rubric (4 levels)
Lesson slides (editable PowerPoint)
Editable Word version of all student pages
Complete answer key (also as a separate PDF)